Our school nurses want parents and caregivers to know about the Upstate Public Health Hotline, which is staffed by nurses who are ready to answer your questions about RSV, FLU, COVID and more.

The hotline is open from 8 a.m.-11 p.m. seven days a week, so just call 315-464-3979 for help. Hotline nurses can even provide recommendations on where to take your child if they need to be seen by a provider.

Your child’s primary healthcare provider is the best place to obtain medical advice, of course, but the Upstate Public Health Hotline is available to answer questions in the event your provider is unavailable.

In this season of respiratory illnesses, emergency rooms and urgent care centers are crowded with patients. A call to your provider or the Hotline for advice may provide you with information for homecare, meaning you can avoid long waits for an in-person emergency visit.